Privacy Policy

Privacy Policy

Your privacy is important to us.

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This Privacy Policy explains how OnwardFly (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website or use our services.

INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

• Your name and email address.
• Flight and booking information that you provide.
• Billing information required to process your order. We do not store your full payment card details.
• Your IP address, browser type, device information, operating system and website usage information.
• Communications you send to us through our contact form or customer support.

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and deliver your booking.
• Provide customer support.
• Verify transactions and help prevent fraud.
• Improve our website and services.
• Comply with legal obligations.
• Send booking confirmations, tickets, service updates and customer support communications.
• Send occasional promotional emails only where permitted by law or where you have chosen to receive them.

HOW WE SHARE YOUR INFORMATION

We share personal information only when necessary to provide our services or comply with legal obligations.

Your information may be shared with payment processors, airline reservation systems, Global Distribution Systems (GDS), email delivery providers, hosting providers and other service providers solely for the purpose of processing bookings, delivering our services and operating our website.

We may also disclose information where required by law or to protect our legal rights.

COOKIES

We use cookies and similar technologies to improve website functionality, remember your preferences, maintain secure sessions, perform analytics and help protect against fraud.

You can control or disable cookies through your browser settings, although doing so may affect certain website features.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

DATA SECURITY

We implement reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

CHILDREN’S PRIVACY

Our services are not directed to children. We do not knowingly collect personal information from anyone under the age required by applicable law without appropriate consent.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will become effective when published on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

CONTACT US

If you would like to access, correct, update or delete your personal information, submit a privacy-related request, or have any questions about this Privacy Policy, please contact us.