Refund Policy

Thank you for choosing OnwardFly.

Please review our Refund Policy carefully before requesting a refund.

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Refunds are granted only in the circumstances described below. No refunds will be issued for any other reason unless required by applicable law.

  • This Refund Policy applies from the time you place your booking order until your ticket rental period expires. Once the rental period has ended and the ticket has been voided, refunds are no longer available.
  • You may be eligible for a refund only if one of the following circumstances applies:
  1. Your booking order was placed during our ticket office hours (08:00–23:00 GMT+07:00), and due to our fault, we failed to deliver your ticket either (a) by your selected delivery time if you purchased the Ticket Delivery Schedule option, or (b) within 6 hours of placing your booking order if no Ticket Delivery Schedule was selected.
  2. Your booking order was successfully processed, and due to our fault, your ticket was neither delivered to the email address provided nor made available for download from the My Booking page before your ticket rental period expired.
  3. The ticket we issued contained information that materially differed from the information you submitted in your booking order, you promptly notified us of the error, and we failed to correct it before your ticket rental period expired.
  • Please also note:
  1. Once your booking has been processed, it cannot be cancelled solely because you no longer need the ticket, your travel plans have changed, your visa was approved or denied, your airline or immigration authority did not request proof of onward travel, or for any other reason unrelated to our failure to provide the service in accordance with this Refund Policy.
  2. The $1.99 fee for the Ticket Delivery Schedule option is non-refundable.
  3. Refunds will be issued only to the original payment method used for the booking.
  4. Accidentally placing duplicate booking orders does not automatically qualify for a refund. However, if you contact us promptly, we may review the circumstances and, at our sole discretion, issue a refund where appropriate.
  5. We are not responsible for delays caused by airline reservation systems, Global Distribution Systems (GDS), payment processors, internet outages, or other circumstances beyond our reasonable control.

Nothing in this Refund Policy limits any rights that cannot be excluded under applicable law.

If you have any questions about this Refund Policy, please contact us.

Last updated: August 4, 2026.